pkok11 Privacy Policy
Our complete and transparent guide on how your personal information is collected, used, and kept secure.
Introduction and Scope
This privacy policy applies to all users of the pkok11 platform.
Purpose of the Policy
pkok11 ("we", "our", "platform") provides a safe and reliable online gaming environment for players in Bangladesh. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and how we keep it secure. By using our website or services, you agree to the terms of this policy.
Scope of Application
This policy applies to the pkok11 website, mobile site, and all associated digital services. It is effective whenever you create an account, log in, play games, make a deposit or withdrawal, or contact our support team.
SSL Encryption
All data transfers are encrypted with SSL/TLS.
Secure Storage
Your information is stored on secured servers.
No Third Parties
We never sell your information.
Your Rights
You can correct or delete your information at any time.
What Information We Collect
The following types of information are collected in order to operate our services properly.
Personally Identifiable Information
During account registration, we collect the following information:
- Full name and date of birth (for age verification — only those aged 21 or above are approved for an account)
- Valid email address
- Username and password (stored in encrypted form)
- Country and city of residence (if verification is required)
Financial Transaction Information
We collect payment-related information to process deposits and withdrawals. For transactions made through mobile banking services such as bKash, Nagad, Rocket, and Upay, relevant account information may be collected. We never store your full PIN or password.
Technical and Usage Information
The following information is collected automatically to improve your browsing experience:
- IP address and device type
- Browser name and version
- Time spent on the platform and pages visited
- Login time and gaming history (for responsible gaming monitoring)
- Cookie and session data
Communication Information
When you use our 24/7 live chat support or contact us by email, a record of that conversation is kept. This is used for service quality improvement, dispute resolution, and training purposes.
Purpose of Information Use
Why we need your information and how it is used.
Account Management and Verification
Personal information is used to create, manage, and secure your pkok11 account. This information is essential for age verification, identity confirmation, and prevention of fraudulent activity. We ensure that only those aged 21 or above can participate on the platform.
Financial Transaction Processing
Financial information is used to receive deposits and complete withdrawal processes. Minimum deposit of ৳300 and withdrawal of ৳500 are handled transparently. All transaction records are stored securely.
Customer Service and Support
Our 24/7 live chat support team can access your account information to resolve your issues quickly. All support communications are conducted in Bengali and are recorded.
Responsible Gaming Monitoring
By analyzing your gaming history and behavior, we identify potentially problematic gaming patterns. This is an important part of our responsible gaming policy.
Marketing and Communications
Subject to your consent, we may contact you about new bonus offers, promotional information, and platform updates. You can opt out of these communications at any time — we always provide that option.
Cookies and Tracking Technology
We use cookies to further improve your browsing experience.
What Cookies Are and Why They Are Used
Cookies are small digital files stored in your browser. pkok11 uses cookies for the following purposes:
- Essential cookies: Keeping login sessions active and ensuring security.
- Functionality cookies: Remembering your preferred language and settings.
- Analytics cookies: Understanding which parts of the site are used most.
- Security cookies: Detecting fraudulent activity.
Cookie Control
You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt core functions such as logging in and managing your account.
Information Sharing and Disclosure
When and with whom we may share your information.
No Sale of Information to Third Parties
pkok11 never sells or transfers your personal information to third parties for commercial purposes. Protecting your privacy is our fundamental responsibility.
Information with Service Providers
To operate our services, we may share limited information in the following cases:
- Payment processing services (bKash, Nagad, Rocket, Upay) — to complete transactions
- Technical infrastructure and hosting providers — to keep the platform running
- Cybersecurity services — to prevent fraud
- Game software providers — to deliver the gaming experience
All service providers are required to comply with our privacy standards and may use the information received only for the specified purpose.
Legal Obligations
We may disclose necessary information to comply with a court order, a lawful request from a law enforcement agency, or the requirements of applicable law. Where applicable, we will endeavor to notify you in advance.
In the Event of a Business Change
In the event of a business restructuring, merger, or acquisition, your information may be transferred. In that case, the new authority will be required to provide protection equivalent to this privacy policy.
Data Security Measures
To protect your information, we follow industry-standard technology and practices.
Technical Security
pkok11 takes the following technical measures to protect your information:
- SSL/TLS encryption — protection for all data transfers
- Encrypted password storage — we never store passwords in plain text
- Firewall and intrusion detection system
- Regular security testing and audits
- Two-factor authentication option
Administrative Security
Only authorized staff can access your sensitive information. Each access is logged and reviewed regularly. All staff receive privacy training.
Response to a Data Breach
If a data breach occurs, we will take immediate necessary action and notify affected users as quickly as possible. We will make every effort to minimize harm and prevent recurrence.
Your Rights and Controls
You have full rights over your personal information.
Right to Access Information
You can request a copy of your personal information held by us at any time. We generally fulfill this request within 30 business days.
Right to Correct Information
If any of your information is incorrect, you can request a correction. Keeping information accurate and up to date is important for both you and us.
Right to Delete Information
You may request the deletion of your account and associated data unless there is a legal obligation preventing it. Any active bonuses or open transactions must be settled first.
Right to Object to Processing
You may object to receiving marketing messages or to certain types of data processing. We will act on such a request as soon as possible after receiving it.
How to Exercise Your Rights
To exercise any of the rights described above, please contact us through our support channels. You can send your request via our 24/7 live chat support (in Bengali) or by email. After verifying your identity, we will take action as soon as possible.
Data Retention Period
How long we keep your data and what our deletion policy is.
Data for Active Accounts
We retain your data for the entire duration that your account remains active. This is necessary for providing services, maintaining history, and ensuring security.
Data for Inactive and Closed Accounts
Even after an account is closed, certain data may be retained for the required period due to legal, regulatory, or transaction-related obligations. This period is determined by applicable law.
Transaction Records
Financial transaction records are retained in accordance with the applicable financial regulatory requirements in Bangladesh. These records are also important for dispute resolution and financial transparency.
Policy Changes & Contact
How this policy is updated and how to get in touch with us.
Policy Update Process
pkok11 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend that you review this page regularly.
Protection of Minors' Data
pkok11 is for people aged 21 and above only. We do not knowingly collect any data from minors. If we become aware that a minor has created an account, we will immediately delete that account and all associated data.
Privacy Contact
For any questions, requests, or complaints regarding your privacy, please contact us:
When submitting a privacy request, please include your username and a detailed description of your request so we can assist you promptly.
Your Data is Secure
SSL encryption, secure servers, and strict access controls — your data is protected across three layers.